Terms & Conditions
Please fill out your event details below. Once we receive your submitted form we will send you confirmation of your booking and instructions on how to remit the required date deposit. This deposit will be applied to your final balance. You can make changes to the number of guests (subject to availability) up until 5 business days prior to your event.
Important Notes:
Booking Policy: Bookings are on a first-come, first-served basis and are only secured once the deposit is received. Bookings without a deposit will expire within 24 hours and will not be processed.
Confirmation: Once we receive your deposit, we will email you within 1-2 business days to confirm details and address any further questions.
Deposit Refund: If we are unable to accommodate your event for any reason, your deposit will be promptly refunded.
Delivery and Setup:
For all events within 30 km of Barrie and Angus, delivery and setup are included.
For locations over 30 km away, there is a delivery fee of $3 per additional km (one-way).
Special Arrangements:
We require unloading space close to the entry door. Our parties are extravagant and unforgettable because we go all out, in other words we don’t pack light. If street parking is the only option, please inform us at the time of booking so we can make appropriate arrangements.
Setup and Pickup Timing: Depending on our delivery schedule, your party may be set up the day before your event and picked up the day after. No additional charges will apply for these extra rental nights.
Event Planners: Please contact us for pricing, policies, and the event planner agreement.
Cancellations made up to 21 days before the event will receive a full refund of the deposit. Cancellations made within 21 days of the event will not receive a refund but can apply the deposit to another date (subject to availability). Cancellations or date changes made within 10 days of the party will forfeit the deposit.
Liability: The customer is responsible for supervising children at all times when using equipment and items. Extra care must be taken with younger children, as equipment is not suitable for those under the age of 5. Twinkling Tent Events is not liable for any injuries or property damage resulting from the use of our equipment. We assume no responsibility or liability for accidents, damage, or injuries occurring during or after your party.
Space: Before booking your event, ensure you have enough space and a clean, safe area for the kids. Please move any furniture in advance of our arrival for setup. Our tents are approximately 4 feet tall, 4 feet wide, and 5 feet long. While we can arrange the tents in various configurations, it is the host's responsibility to ensure the room can accommodate both the tents and the guests.
Allergens: The equipment MUST be accommodated in a pet and smoke free environment. Failure to provide may result in refusal of service or WILL result in additional cleaning fee of $50/tent or replacement charge. As an additional safety precaution, we also request that any snacks that children may enjoy in and around the tents are free of nuts. Please notify in advance if your guests have any allergies we should be aware of.
Collection: Our team will arrive for collection at a mutually agreed time, typically between 11am and 6pm. Before collection we will inspect the tents and accessories for any issues related to excessive damage or soiling.
Thank you for choosing us for your event!
Link to the booking form….